Senior Support Analyst

Farkas Kiss Endre legjobb állása CosMic IT

Bewerbung fur Senior QlikSense Developer

Levél szövege

Lieber CosMic IT!

Ich möchte mich bei Ihrem Unternehmen als Senior Support Analyst bewerben. 
Ich bin ein Fullstack-Entwickler, bei dem ich meine 10-jährige Erfahrung mit verschiedenen Technologien einsetzen kann.

Ich habe meinen Lebenslauf an diese E-Mail angehängt.

Wir freuen uns darauf, von Ihnen zu hören!


Endre Farkas Kiss "Sodika"
Java and PHP Fullstack Developer, Nudist, Vlogger

https://www.linkedin.com/in/farkas-kiss-63bb9210a
https://sodika.org

Álláshirdetés szövege

Full Time
Munich, Germany, Romania
Posted 3 months ago
Applications have closed
Work Visa Required

CosMicIT

CosMic IT

Find Your Dream Job Here

Greetings Everyone!

We at #CosMicIT GmbH are urgently looking for #Senior Support Analyst

Location: #Munich #Germany #Romania
Language: #German #English

Position Summary:
Responsibilities and duties

Resolve IT application-related incidents, service requests and problems in a timely and efficient manner in line with Business requirements.

As required, provide timely communication to users on the status of their service requests and incidents.

Monitor the availability, performance and throughput of supported IT applications.

As necessary, liaise with IT suppliers to ensure IT application-related incidents and problems are resolved in a timely and professional manner.

Adhere to agreed SLA/KPI defined for the support services.

Provide required 24×7 required support for the services with on call duties.

Undertake knowledge management activities: identifying, controlling and storing any pertinent information, and maintaining knowledge items to ensure that they are current, relevant and valid.

Essential technical skills

Good experience in application development and support

Unix / Linux / Windows Administration and Batch Script implementation

Deep understanding on either Oracle or MySQL database.

Understanding of programming languages Java, PHP and Perl.

Understanding of these platforms/systems (At least one) CA Spectrum, MapInfo, NIMS ProOptima, BMC Remedy, Active E2E test systems.

Relational databases, Secure handling of computers, servers and Systems.

Network Technology Basics – IP & Access, Mobile Radio Basics (2G, 3G, 4G, etc.)

Knowledge of network performance management systems and network planning systems (e.g., radio, core, transport, etc.)

Excellent understanding of ITIL service management processes.

Essential soft skills

Advanced knowledge of English, German knowledge will be highly preferred.

Strong communication and interpersonal skills, with an ability to communicate effectively and professionally.

Ability to communicate technical information in a clear and understandable manner to non-technical stakeholders.

Ability to engage with and seek input from others to ensure delivery to agreed timescales.

Strong sense of ownership and ability to follow tasks through to completion.

Customer focused and goal orientated with keen attention to detail.

NOTE: For the above positions, we only consider candidates with work visa/BlueCard holders or citizens of European countries.

If any of these openings sound familiar to you or any of your known networks, please share the resume/CV to CV@cosmic-it.com

Any references would also be accepted.

Regards,

CosMicIT GmbH, Germany

CosMicIT Informatics India Pvt Ltd.

www.CosMic-IT.com | www.CosMic-IT.in

https://www.linkedin.com/company/cosmic-it

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