Application Support Specialist

Farkas Kiss Endre legjobb állása eClerx LLC

Bewerbung fur Application Support Specialist

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Lieber eClerx LLC!

Ich möchte mich bei Ihrem Unternehmen als Application Support Specialist bewerben. 
Ich bin ein Fullstack-Entwickler, bei dem ich meine 10-jährige Erfahrung mit verschiedenen Technologien einsetzen kann.

Ich habe meinen Lebenslauf an diese E-Mail angehängt.

Wir freuen uns darauf, von Ihnen zu hören!


Endre Farkas Kiss "Sodika"
Java and PHP Fullstack Developer, Nudist, Vlogger

https://www.linkedin.com/in/farkas-kiss-63bb9210a
https://sodika.org

Álláshirdetés szövege

Application Support Specialist
_______________________________________________________________
LOCATION: Sydney
HIRE TYPE: Full-time
VERTICAL: Technology
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Role Summary
We are looking for candidates who are passionate about learning and working with the business to resolve day to day technical issues. You must have strong communication skills as you will be working with many different teams front to back across both the business and technical organizations. You will be working with developers to debug issues and find root causes so some experience with coding is required. You will make impact by resolving issues efficiently, managing incidents, identifying recurring issues and coming up with recommendations on where to make investments to bring down support costs. Lastly, you will help train new users and developers by creating clear and concise documentation for applications and processes.
Key Responsibilities
In this position, you will:

Help users to quickly resolve issue
Create user documentation for applications and processes
Create runbooks for faster issue resolution
Debug code and determine where changes need to be made to resolve root causes
Manage support tickets to track recurring issues and support cost
Perform start of day checks to ensure that systems are operational before the trading day starts
Use tools to execute configuration changes, modify production data and entitle users to applications
Execute BCPs to ensure that backup plans are up to date
Develop tools and automate support processes

Eligibility Requirements

Support and incident management experience
Ability to read and debug code(Java)
Strong communication skills
Experience in software release process and change management
Comfortable multi-tasking, managing multiple stakeholders and working as part of a team
Desire to do support as their primary role
Unix
SQL
Java
Shell Script
Linux
Incident Manager

Preferred Qualifications

Experience in supporting trading desks at large investment banks
Experience in SRE
Experience with Excel and data analytics
Experience with an object oriented programming language
Knowledge of Fixed Income products (Interest Rates, Credit, Foreign Exchange)
#LI-JF1

Please note that if hired, eClerx LLC may require you to provide your Covid-19 vaccination status as needed for any mandatory reporting purposes or to adhere to any for clients’ requirements for team members assigned to work at or visit client locations. Employees that are not vaccinated will be given the opportunity to request a medical or religious exemption with Human Resources. Exemptions will be reviewed based on each individual situation. Approval of exemptions are not guaranteed.
About eClerx
eClerx provides business process management, analytics, and automation services to a number of Fortune 2000 enterprises, including some of the world's leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software and high-tech. Incorporated in 2000, eClerx is one of India's leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 14,000+ people across its global sites in the US, UK, Italy, Germany, and Singapore, along with its delivery centers in India and Thailand. For more information, visit https://jobbio.com/eclerx.
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here.

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