Technical Support Engineer

Farkas Kiss Endre legjobb állása Tricentis

Bewerbung fur Technical Support Engineer

Levél szövege

Lieber Tricentis!

Ich möchte mich bei Ihrem Unternehmen als Technical Support Engineer bewerben. 
Ich bin ein Fullstack-Entwickler, bei dem ich meine 10-jährige Erfahrung mit verschiedenen Technologien einsetzen kann.

Ich habe meinen Lebenslauf an diese E-Mail angehängt.

Wir freuen uns darauf, von Ihnen zu hören!


Endre Farkas Kiss "Sodika"
Java and PHP Fullstack Developer, Nudist, Vlogger

https://www.linkedin.com/in/farkas-kiss-63bb9210a
https://sodika.org

Álláshirdetés szövege

Our Technical Support Engineers provide information, advice and technical support to a variety of clients, both professional and amateur, about problems with software application. They are highly trained within their specialist areas, and must be able to communicate technical information, clearly and concisely, to a wide range of internal and external clients. Increase your market value by stepping into the future

Proactively manage high level, complex client service issues, researching and resolving issues quickly and efficiently
Create technical documentation to serve as a knowledge base for handling support issues
Ensure inquiries are responded to within established timeframes and support service levels are achieved
Collaborate closely with development and service teams as well as key account management.
Shape the future of the product by reporting bugs and feature requests
Customer-centric attitude with the ability to make sound decisions based on customer needs and product knowledge

Qualifications
To be successful in the position you will possess the following skills and experience:

Must have:

2 or more years' experience in technical support/Test analyst/QA or in a customer-facing role
Bachelor or Master of Science in Computer Science/Engineering or relevant experience
At least 1-year experience with Tricentis Tosca
Experience with enterprise software applications
Knowledge of databases like MSSQL, DB2, Oracle, Postgres and MySQL
Basic understanding of software testing concepts
Excellent written, verbal, and listening skills to convey complex technical issues to appropriate audiences correctly for action or education
Customer-centric attitude with the ability to make sound decisions based on customer needs and product knowledge
Certified on AS1, AS2, and AE1 from Tricentis
Flexibility to work in shifts

Desirable:

Experience in SAP products.
Development skills in C# or Java
Experience in traditional test automation/management tools (Micro Focus QTP/QC/ALM and/or IBM FT and/or Test Complete and/or Selenium, etc.)
Experience on any leading cloud platform (AWS/Azure/Google Cloud).
Experience in the planning, development, and maintenance of automation frameworks
Experience in software testing across the full Software Development Life Cycle (SDLC)

Additional information
We offer:

Market conform salary + success-oriented bonus
Favorable working atmosphere in a rapidly expanding company
Personal and professional development
Variety of career opportunities and a wide range of tasks
Permanent, full-time employment

This is a rare and highly sought-after opportunity to be part of a highly talented technical support team within Tricentis. If you are interested in the opportunity to become a member of Tricentis where your ideas count, apply now for immediate consideration.

We are under legal obligation in Austria to indicate the minimum salary, which is EUR 38,542,- gross per year for this position according to the IT collective agreement. However, our attractive compensation packages follow current market salaries and can therefore be significantly above the indicated minimum salary.

Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran.

Tricentis Core Values:

Knowing what we need to achieve and how to achieve it is important. Tricentis core values define our ways of working and the behaviors we model that create an enjoyable and successful Tricentis life.

Demonstrate Self-Awareness: Own your strengths and limitations.

Finish What We Start: Do what we say we are going to do.

Move Fast: Create momentum and efficiency.

Run Towards Change: Challenge the status quo.

Serve Our Customers & Communities: Create a positive experience with each interaction.

Solve Problems Together: We win or lose as one team.

Think Big & Believe: Set extraordinary goals and believe you can achieve them.

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