Support Technician | 1-2nd level | Luxembourg | On-Site

Farkas Kiss Endre legjobb állása Eyetech Solutions

Bewerbung fur Full Stack PHP/Laravel Developer - Dropshipping - Luxembourg

Levél szövege

Lieber Eyetech Solutions!

Ich möchte mich bei Ihrem Unternehmen als Support Technician | 1-2nd level | Luxembourg | On-Site bewerben. 
Ich bin ein Fullstack-Entwickler, bei dem ich meine 10-jährige Erfahrung mit verschiedenen Technologien einsetzen kann.

Ich habe meinen Lebenslauf an diese E-Mail angehängt.

Wir freuen uns darauf, von Ihnen zu hören!


Endre Farkas Kiss "Sodika"
Java and PHP Fullstack Developer, Nudist, Vlogger

https://www.linkedin.com/in/farkas-kiss-63bb9210a
https://sodika.org

Álláshirdetés szövege

EyeTech Solutions, a leading recruitment company, is currently seeking an IT Support Technician (1-2nd level) for a freelance contract in Luxembourg. This on-site position involves providing IT support and handling Technical Maintenance and Application (TMA) for our PIM/DAM/MDM solution. Join our professional team, work on exciting projects, and contribute to the success of our clients in a competitive contract environment.

Client Details

EyeTech Solutions is partnering with a client in Luxembourg who requires an IT Support Technician (1-2nd level) to ensure the smooth operation of their PIM/DAM/MDM solution. This on-site position offers a challenging and dynamic work environment within a team of dedicated professionals.

Description

As an IT Support Technician (1-2nd level), you will be responsible for the following:

Proactively managing incident tickets, prioritizing them, and ensuring user satisfaction through incident diagnosis, follow-up, resolution, and reporting.
Analyzing support requests, including reading logs, qualifying issues, reviewing technical documentation, and communicating with customers. Creating correction requests with the development teams when necessary.
Enriching both end-user and integrator documentation of the application, as well as internal documentation.
Collaborating with the product team for corrective and preventive maintenance, as well as operational improvement.
Participating in product enhancement by synthesizing customer feedback.
Collaborating with IT teams to execute maintenance procedures.

Profiles

The ideal candidate should possess the following qualifications and skills:

Certified training in the IT field or equivalent experience.
Proficiency in technical information systems based on web technology.
Knowledge of web programming languages such as PHP, JS, Smarty, and React.
Familiarity with databases such as MySQL, MongoDB, and ElasticSearch.
Experience in working with web servers, specifically Nginx.
A minimum of 3 years of experience in a HelpDesk role.
Excellent customer contact skills, strong writing abilities, a positive attitude, curiosity, and a sense of teamwork.

Offer

We provide the following benefits and opportunities to our IT Support Technician:

Engaging tasks in a professional team.
Opportunity to work on exciting projects.
Competitive contract salary.
On-site work at our client's location in Luxembourg.
Freelance contract for 12 months with possible extensions.

If you meet the above requirements and are passionate about IT support, we encourage you to submit your CV in English. Fluency in both French and English, both orally and in writing, is essential.
Note: Only CVs submitted in English will be considered.