Associate Technical Consultant

Farkas Kiss Endre legjobb állása Clarivate

newsroom@clarivate.com

Bewerbung fur Senior Software Engineer

Levél szövege

Lieber Clarivate!

Ich möchte mich bei Ihrem Unternehmen als Associate Technical Consultant bewerben. 
Ich bin ein Fullstack-Entwickler, bei dem ich meine 10-jährige Erfahrung mit verschiedenen Technologien einsetzen kann.

Ich habe meinen Lebenslauf an diese E-Mail angehängt.

Wir freuen uns darauf, von Ihnen zu hören!


Endre Farkas Kiss "Sodika"
Java and PHP Fullstack Developer, Nudist, Vlogger

https://www.linkedin.com/in/farkas-kiss-63bb9210a
https://sodika.org

Álláshirdetés szövege

#hybrid - Graz

We are looking for a motivated and experienced Technical Consultant to join our dynamic and agile Software Development & Engineering Team in GRAZ. As a Technical Consultant, you will play a key role in supporting our innovative software solutions. This is an amazing opportunity to work in the 3rd Level Support for our IP Management System Unycom.

If you have a passion for technology, a strong customer focus and basic knowledge in software development, we welcome you to join our team.

About You – experience, education, skills, and accomplishments

At least 3 years of experience in Customer Service
Ability to understand customer needs
Social & communicational competence
Team player with the ability to convey complex technical concepts in an understandable manner.
Excellent communication skills in both German and English (written and spoken)
Basic Knowledge in software development and integration (SQL and basic Java Knowhow)
Willingness to travel occasionally.

It would be great if you also had . . .

Experience of IP Management Systems desirable, preferably knowledge of the Unycom application and its interfaces.

What will you be doing in this role?

Customer Ticket Analysis

Initial 3rd Level Analysis
In-depth technical analysis in collaboration with a Developer and/or Product Owner if necessary
Provide access to customer productive and test systems for deeper investigation
Cross team collaboration between all stakeholders (e.g. Premium Service Team, Professional Service Team, DevOps, Product)
Customer communication
Start and support the internal escalation process for critical and substantial issues

Support Bug Process

Prepare Tickets for the Bug Triage
provide internal reproducibility incl. customer configuration and data constellation
perform data correction on customer systems
Support on development denied bug- or improvement tickets
Retest Bugs/Improvements if needed
Support RCA

Support Scrum Team

Provide customer specific data and configuration for Story and Bug preparation/implementation
Support the test and go live process of new features on the customer system

Product you will be developing

Unycom is an IP Management System which supports the entire IP lifecycle. With Unycom, corporate IP teams can automate docketing processes, gain a global overview of their IP portfolio, benefit from best-practice workflows and manage all kinds of IP.

About the Team

Our 3rd Level Support Team provides excellent customer service and manages the 3rd Level Support within a development team. As a Technical Consultant in this team, you will work with professionals from different departments solving complex technical problems with efficiency and expertise. We're not just a team; we're like a work family.

Hours of Work

Full-time, permanent position.

At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.