Engineer IT Support

Farkas Kiss Endre legjobb állása Global Blue

Bewerbung fur Systems Analyst

Levél szövege

Lieber Global Blue!

Ich möchte mich bei Ihrem Unternehmen als Engineer IT Support bewerben. 
Ich bin ein Fullstack-Entwickler, bei dem ich meine 10-jährige Erfahrung mit verschiedenen Technologien einsetzen kann.

Ich habe meinen Lebenslauf an diese E-Mail angehängt.

Wir freuen uns darauf, von Ihnen zu hören!


Endre Farkas Kiss "Sodika"
Java and PHP Fullstack Developer, Nudist, Vlogger

https://www.linkedin.com/in/farkas-kiss-63bb9210a
https://sodika.org

Álláshirdetés szövege

Global Blue pioneered the concept of Tax Free Shopping 40 years ago. Through continuous innovation, it has become the leading strategic technology and payments partner, empowering merchants to capture the growth of international shoppers. http://www.globalblue.com/corporate/ Engineer IT SupportApply Now The successful candidate will work in the Global Blue Service Center team as an Engineer IT Support focused on supporting, monitoring and managing systems, applications, networks and datacentre-based services for Global Blue (GB) Technology. This role is based in Vienna but will require close collaboration with the Service Center team in Singapore. The candidate must have a strong service ethic and good communication skills, as the role is client facing dealing directly with employees (B2E) and business partners (B2B). Reporting and collaboration The holder of the position reports directly to the Manager Service Center Main duties and responsibilitiesProvide 1st level support activities for all GB Technology systems following ITIL processes Provide exceptional customer service, including timely and frequent updates on the status of the tickets and major incidents to requesters and stakeholders Ensure correct and timely ticket handling to meet all internal and external SLA and OLA terms Maintain "follow-the-sun" ticket resolution and routing between involved Service Center teams and other IT departments Ensure diagnostic, classification, fault isolation of incidents, and assess priority and severity Analysis, troubleshooting and resolution of incidents following incident management process, including escalation to 2nd, 3rd level and 3rd parties to ensure the fast restoration of services Identify, select, implement, configure, and maintain monitoring and alarming systems (SCOM and Nagios) Maintain and update the knowledge base articles for employees and engineers Trigger and update problem management by correlating incidents and identifying patterns Shift work (day and/or night; weekdays and/or weekends) every 4 weeks is expected; the Service Center is available 24/7 Profile and educationIT education or practical experience of at least 3 years in IT-focussed organizations excellent analytical, organizational, and problem-solving skills excellent customer service mentality and communication skills high quality standards, accuracy, and risk awareness. independent, goal-oriented, and self-motivating personality. solid understanding of the ITIL v3 ITSM best practice guidelines (ITIL Foundation certification is a plus). Specific skills and knowledgeminimum 2 years of practical experience supporting and working with IT systems. technical skills: Microsoft Windows servers Microsoft Active Directory ITSM tool (preferably BMC Remedy ITSM Suite) Microsoft Windows desktops Basic network knowledge Optional:System Center Operations Manager (SCOM) Shell scripting (preferably PowerShell, Python, PHP) Nagios Citrix LanguagesEnglish fluent (corporate language) other languages are a bonus We offerAs we believe your compensation goes beyond your pay-check, we offer a competitive salary plus yearly bonus, as well as a wide range of other perks and benefits: Work in fast-growing international company and industry State of the art office environment well connected to the public transportation system and with good infrastructure International environment and inspiring colleagues from many different countries (35 nationalities) Flexible working time and home office Varied, interesting and challenging jobs Lunch vouchers Referral Program Company doctor Other employee benefits Our compensation package is significantly above the stated minimum salary of EUR 30176,02+++ gross annual! Apply Now