Customer Care Technology Lead

Farkas Kiss Endre legjobb állása Bitpanda

Bewerbung fur Senior Backend Engineer, Java

Levél szövege

Lieber Bitpanda!

Ich möchte mich bei Ihrem Unternehmen als Customer Care Technology Lead bewerben. 
Ich bin ein Fullstack-Entwickler, bei dem ich meine 10-jährige Erfahrung mit verschiedenen Technologien einsetzen kann.

Ich habe meinen Lebenslauf an diese E-Mail angehängt.

Wir freuen uns darauf, von Ihnen zu hören!


Endre Farkas Kiss "Sodika"
Java and PHP Fullstack Developer, Nudist, Vlogger

https://www.linkedin.com/in/farkas-kiss-63bb9210a
https://sodika.org

Álláshirdetés szövege

Who we are

Bitpanda simplifies wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, Bitpanda exists to help people trust themselves enough to build financial freedom for their future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks, precious metals and commodities they want — all possible with any sized budget, 24/7. With more than 700 team members and steadily approaching 4 million customers, our company is one of Europe's most successful fintechs.

Headquartered in Austria but operating across all of Europe, our products are built by fast-moving, talented, "roll-up-your-sleeves-and-make-it-happen" kind of people who represent more than 50 nationalities. If you're someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let's go!
Your mission

As the Customer Care Technology Lead, you will actively seek out opportunities to enhance the level of service provided to our customers using new or existing software solutions. This position comes with complete freedom over the roadmap build, implementation, configuration and maintenance of these solutions. Within the role, you will gather feedback from the operational Customer Care teams and incorporate it into your game plan/strategy, therefore we are looking for someone who is both a strategic thinker and a doer, someone that enjoys working with others and executing autonomously.

What you'll do

Ownership of the Customer Care technology roadmap; identify,evaluate, implement and maintain all software/technology improvements.
Work actively with the Head of Technology, Enablement and Operations, as well as other Customer Care stakeholders, to effectively own and manage the design and delivery of the service technology portfolio into Customer Care.
Lead and ensure that Customer Care is making the best possible use of both externally and internally led technology advances – considering cost, efficiency and customer satisfaction along with the return on investment.
Supply internal consultancy to the team, maintaining expertise in the technical platform and in new innovation.
Performance reporting related to technology including trend investigation and early identification of areas for action with IT and Customer Care stakeholders.

Who you are

Comprehensive knowledge of the span of technologies affecting Customer Service, such as advisor tools; CRMs; workforce optimisation tools; knowledge management; as well as new technologies and innovation.
Experience in a Customer Support/Customer Service environment, preferably working with B2C products.
Track record of driving change and building internal and external relationships. Ability to guide from within and create momentum and engagement to take actions to deliver customer/business results.
Past responsibility for in-house tools, software development skills (Javascript, CSS, HTML, Python and SQL) would be advantageous.
Self starter with strong interpersonal skills, vendor/partner management experience, and project delivery, including managing cross functional teams with agile delivery methods.

What's in it for you

Flexibility-first approach to work* including:
Unlimited fully-paid annual leave
Recharge Breaks
20 weeks gender-neutral New Parent Leave
Hybrid Working*:
60 days Work From Anywhere* following the 80/20 Rule
€500 Work from Home budget
An attractive individual stock option plan* in a high growth company, and a competitive salary
Exclusive premiums when trading on Bitpanda
Occasional company-wide and team events — both in-person and virtually!
Learning & development opportunities
Top-notch "tech pack" – your choice between PC or Mac
Bitpanda merch to keep you swagged out and living the Bitpanda brand
A global Bitpanda team of fast-moving, talented, "roll-up-your-sleeves-and-make-it-happen" kind of people who are united (across cultures and time zones) by our unique way of working

These benefits do not apply for our internships and exceptions to our Hybrid Working policy apply to teams with shift schedules or for folks whose roles require them to be in office (think: Workplaces team or IT).

And, above all, the opportunity to learn & grow as part of Bitpanda's incredible journey towards being Europe's future #1 investment platform.

Bitpanda is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills.