Application Support Engineer for ITSM / PHP Developer

Farkas Kiss Endre legjobb állása Global Blue

Bewerbung fur Senior Full Stack .NET Developer

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Lieber Global Blue!

Ich möchte mich bei Ihrem Unternehmen als Application Support Engineer for ITSM / PHP Developer bewerben. 
Ich bin ein Fullstack-Entwickler, bei dem ich meine 10-jährige Erfahrung mit verschiedenen Technologien einsetzen kann.

Ich habe meinen Lebenslauf an diese E-Mail angehängt.

Wir freuen uns darauf, von Ihnen zu hören!


Endre Farkas Kiss "Sodika"
Java and PHP Fullstack Developer, Nudist, Vlogger

https://www.linkedin.com/in/farkas-kiss-63bb9210a
https://sodika.org

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About Us:
Global Blue has pioneered the Tax-Free Shopping industry over 40 years ago and millions of consumers have followed. Through continuous innovation, we have become the leading strategic technology and payments partner, empowering merchants to capture the growth of international shoppers and offering a top-notch user experience to our customers.
Global Blue offers innovative solutions in three different fields: Tax Free Shopping, Payments services and Complementary RetailTech. In addition, our data services offer a strategic advisory to help retailers identify opportunities for growth, while our shopper experience and engagement solutions provide data-driven solutions to increase footfall, convert footfall to revenue and enhance performance.
Our culture is entrepreneurial, we find solutions to problems by thinking outside of the box and by being innovative. It is a fast paced, hands on environment and we are not afraid to try different things. It is a supportive, collaborative and respectful place to be. Being a truly multicultural company, we celebrate our differences and believe that this is what makes Global Blue unique.
Today, Global Blue has over 2,000 employees in more than 50 countries.
The role:
We are recruiting an experienced Application Engineer - Service Management tools to join our team.
OVERVIEW
Reporting to Solution Lead IT Service Management, you will be part of the ITSM team that is one of the core teams of the IT Technology department making sure, that the daily business of all support departments is as smooth as possible. In close cooperation with internal departments and external vendors, you will constantly improve the technical workflow of Global Blue’s business processes according to ITIL.
Being responsible for all ITSM related applications, you will act as not only a central point of contact for any technical requests, but you will need to understand customer needs. Furthermore, we are looking for a pro-active and curious kind of team member willing to continue investigations and analyses where others would already give up. Beside that, the Senior Management, including the Vice President of the IT Technology department, rely on a strong reporting chain provided by you in this position. This enables you to not only become a customer oriented technical key player, but also an essential guarantor for proving the success of the IT Technology department with various reports.
RESPONSIBILITIES

to deploy, configure and operate of BMC applications and BMC Remedy modules
to test and implement of customizations and improvement delivered by external development partner
to participate and lead projects in cooperation with external vendors to introduce new and improve existing technical workflows and processes
to create, maintain and improve of reports for management, stakeholders and customers using SAP Business Objects
to support Senior Management in achieving improvements in automatization, standardization and simplification
to maintain server structure needed by those applications
close collaboration with 1st level Service Center Operations
to provide 2nd/3rd level support for managed applications and infrastructure
to prepare and hold workshops and trainings
to maintain and up-date documentation

REQUIREMENTS
Background

Relevant IT education or equivalent technical experience (e.g. college/university MINT programme, preferably IT Systems Management)
Min. 2-4 years of working experience in Application Support role OR as Web PHP Developer
Experience working in an international environment
Hand´s on experience in supporting business applications
Wide-spread general IT competence
ITIL processes – advanced experience, ITIL foundation certification or better
Programming in PHP
Knowledge of Windows server and MS SQL server
Linux is an advantage
Scripting/programming – good knowledge
Hand´s on experience with ITSM products like Remedy, MyIT and/or Discovery and SAP BO – big advantage
Fluent English
Willingness to work on 24/7 “on call” duty

Personal skills

Strong communication skills
Project Management skills
Customer focus
Strong analytical, investigational and problem solving skills
Independent and self-motivated
Creative and dynamic mindset, proactive
Flexibility
Self-organized and able to prioritize

WE OFFER
Why working with us:

Our organizational culture is based on values such as Innovation, Respect, Collaboration, Customer centricity and Empowerment.
To work in fast growing international company with inspiring colleagues from many different countries;
To work in cool and relaxed environment., without strong formalities and accessible leads.
To have the possibility of flexible hours and working remote;
To have learning & development opportunities alongside a team of real and unique people
To receive a Top-notch “tech pack” to make your working days more agile.
To benefit from an Employee referral program
To have a great Health Insurance, and keep that check-ups up to date.
To benefit from a Bonus Plan, considering yours and the Company´s evaluation.
To have occasional company-wide events and team events for bonding

Salary: From 3,500.00€ per month
Ability to commute/relocate:

Wien: Reliably commute or planning to relocate before starting work (Required)

Shift availability:

Day Shift (Preferred)
Night Shift (Preferred)
Overnight Shift (Preferred)