Manager Application Support - Global Blue Service Company Austria

Farkas Kiss Endre legjobb állása Global Blue Service Company Austria

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Lieber Global Blue Service Company Austria!

Ich möchte mich bei Ihrem Unternehmen als Manager Application Support - Global Blue Service Company Austria bewerben. 
Ich bin ein Fullstack-Entwickler, bei dem ich meine 10-jährige Erfahrung mit verschiedenen Technologien einsetzen kann.

Ich habe meinen Lebenslauf an diese E-Mail angehängt.

Wir freuen uns darauf, von Ihnen zu hören!


Endre Farkas Kiss "Sodika"
Java and PHP Fullstack Developer, Nudist, Vlogger

https://www.linkedin.com/in/farkas-kiss-63bb9210a
https://sodika.org

Álláshirdetés szövege

Deine Rolle im Team
Lead and manage Application Support team (Client Solutions Support)
Be accountable for the operations of all Issuing related products and oversee operational activities
Negotiate and set Service Level Agreements with the business stakeholders
Measure and improve the end-to-end performance of the Issuing services against agreed Service Level Agreements and business targets
Maintain a strong relationship with the business owners (customers) and the Application support teams (delivery) with regular service review meetings - this is key element of this role.
Plan and execute a CIP (Continuous Improvement Plan)
Represent Operations in requirements capture and definition of products
Analyze, identify, monitor, measure and investigate issues related to the value chain of GB's transactions across systems.
Troubleshoot, coordinate permanent fixes for transactions not following the predefined business flow, estimate urgency and impact, work closely with Global Blue's 2nd/ 3rd Level Application Support teams, Business Process team, Product Management and IT Development and Operations department.
Create, organize methodologies to identify potential technical errors which influence the Global Blue transaction Value chain, maintain structured business requirements documentation
Drive and perform root cause analysis and financial Impact analysis
Coordinate incident resolution through 2nd and 3rd Level support
Lead from time-to-time taskforces to get severe bugs eliminated swiftly.
Initiate and drive problem management activities to remove incident root causes
Report on identified risks and CIP to senior management level regularly
Liaise with business units, customers and suppliers in order to establish and translate business requirements into Functional and Non-functional Requirements
Proactively cultivate good relationships with Business Units and other stakeholders to ensure flawless and transparent communication channels
Hold regular service review meetings with business stakeholders, engineering, and product
Financial Controlling of Issuing related budget

Technologien und Skills
MS SQL-Server
Blueprint
PowerShell
Splunk
SAS
SQL

Unsere Erwartungen an dich:
Qualifikationen
in a transaction processing or financial services environment
modelling based on UML and BPML with a modelling tool
Good understanding of relational database concepts (MS SQL), heterogeneous IT environments, including up-to-date technologies such as SOA, containers, cloud services.
Good understanding of modern Web Services architectures and blueprints
Scripting skills (SQL, PowerShell, awk, rex etc.)
Excellent communication skills in English (both oral and written)
ITIL certification is a plus

Erfahrung
Min. 3 years of working experience as a Business Analyst / System Analyst / Senior Systems Engineer, ideally
Experience in working with dislocated teams in a global, multicultural environment
Experience with analytical tools (Splunk, SAS, Excel etc.)

Ausbildung
At least BSc. Degree in IT or computer science or several years of proven experience as technology lead or manager

Benefits
Betriebsarzt
Fitness Angebote
Relocation Package
Home Office
Team Events
Flexible Arbeitszeiten
Essenszulage
Mitarbeiterprämie
Gute Anbindung
Bonuszahlungen