SAP Supply Chain Customer Success Manager (f/m/x)

Farkas Kiss Endre legjobb állása IBM

Bewerbung fur Java Developer - Insurance (m/w/x) @ CIC Austria

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Lieber IBM!

Ich möchte mich bei Ihrem Unternehmen als SAP Supply Chain Customer Success Manager (f/m/x) bewerben. 
Ich bin ein Fullstack-Entwickler, bei dem ich meine 10-jährige Erfahrung mit verschiedenen Technologien einsetzen kann.

Ich habe meinen Lebenslauf an diese E-Mail angehängt.

Wir freuen uns darauf, von Ihnen zu hören!


Endre Farkas Kiss "Sodika"
Java and PHP Fullstack Developer, Nudist, Vlogger

https://www.linkedin.com/in/farkas-kiss-63bb9210a
https://sodika.org

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Introduction
In this role, you’ll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients the around world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe.

You’ll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including IBM Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you’ll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your Role and Responsibilities

As a Senior Business Analyst and customer success manager for Supply Chain with strong techno-functional knowledge at IBM CIC, get ready to tackle numerous mission-critical company directives. Our team takes on the challenge of designing, developing and re-engineering, and supporting highly complex application components and integrating software packages using various tools. You will use a mix of consultative skills, business knowledge, and technical expertise to effectively integrate packaged technology into our clients’ business environment and achieve business results.

In this role, you will:

Assist clients in the solution design and implementation of SAP extended warehouse management (EWM), SAP Transportation Management(TM), end to end track and trace visibility to help the client to efficiently manage inventory in the warehouse, processing of goods movement, transport planning process and tendering
Support our clients for multiple EWM deployments in parallel with Rapid Deployment tool
Deliver BCP and logistics Yard solution solution with latest cloud technologies
Support multiple SAP Transportation management deployments
Analyze business processes and their corresponding requirements and find the best implementation option in SAP EWM and surrounding system components (S/4HANA, local warehouse solutions),
Use your knowledge and experience on design, build and test of integration solutions between SAP EWM and SAP S/4HANA with Stock room manager and decentralized embedded EWM across all phases of an SAP implementation project
Implement Block Chain technology for food safety solution
Deliver IT digital transformation program and establishing NextGen End to End Vertical IT Operating Model with Managed service framework
Manage and accountable for End to End Delivery and Project Management across all Supply Chain Product Group
Support business growth, RFI/RFP and pre-sales process with solutioning, pricing and negotiations
Drive Cost reduction initiatives proposal and implement for Client
Define and implement Innovation and Product roadmap
Lead Service Integration with other stakeholders for End to End Service delivery and ownership
Stakeholder management, Risk and Issue management, Customer Delight Index and Business development
Designing and delivering IT and digital transformation programs
Deliver end to end monitoring framework with AIOps
Deliver end to end (Level 1 to Level 3) support provided for SAP Supply Chain product groups covering both functional and technical support along with service integration
Drive critical incident management function
Responsible for critical global support KPIs – Production incident volume, critical incidents, mean time to resolution, SLO and customer satisfaction
Drive continuous improvement initiatives to reduce user incidents, improve incident turn around time and customer satisfaction with automation and innovation
Proper delivery tracking with offshore, onsite and nearshore team to avoid delivery delays and ensure quality

What we offer:

Individual career path
Access to countless trainings and certification offerings
A knowledge sharing culture
An environment where you are actively contributing your ideas
The possibility to work in projects in one of the largest IT companies

Required Technical and Professional Expertise

Extensive experience of working with clients from the CPG industry (preferably 15+ years) in the area of Supply Chain, Cross border Logistics, Service Delivery and Project Management
Minimum 15 years of experience in SAP consulting and proven track record of practical experience in configuration, customization, testing, data migration & training in at least 3 full lifecycle implementations in the areas like LE WM, EWM, TM and Serialization solutions.
Leading and managing delivery of engagements in the area of Supply Chain, Logistics and warehousing solutions for our clients with SAP S/4 Hana, SAP ECC, SAP TM, SAP EWM and 3rd Party Logistics Service Providers integrated with SAP
Sound experience with SAP Hybris solution
Experience with SAP Ariba and CLM is a plus
Knowledge of serialization with track and trace with SAP.
Knowledge of new industry trends like Block chain, supply chain digitalization, SAP HANA cloud, Mulesoft, SAP API Management, Azure and at least 1 full lifecycle implementation experience on one such solution, like Yard Management integration with SAP
Minimum 8 years of experience in IT digital transformation program and NextGen End to End Vertical IT Operating Model with Managed service framework
Strong experience in IBM Watson – Speech to text and Text to Speech – Delivered one end to end project
Strong experience in IBM food trust solution with Block chain
Experience in RFI/RFP and pre-sales process with solutioning, pricing and negotiations
Experience in Yard Management, Warehousing operations such as picking and loading
Proven experience in Program management, product transformation, project management and delivery project executive with a team of 300+ headcount
Participate by providing inputs in RFP solution preparation and Orals presentations in the area of SAP Supply Chain, Logistics Execution and Warehousing.
Planning and Managing of cutover activities with Business and external Vendors during the blackout period prior to Go Live.
Experience in parallel EWM global deployments (10+), multiple SAP TM deployments as business analyst and Customer success manager
Certification in ITILv4, Certificate Scrum Master is a must in the area of Logistics
Experience or knowledge in applying agile project delivery methods, e.g. Scrum, SAFe
Very good communication skills (verbal and written) in English
Swiss nationality or valid Swiss work permit / EU passport
#SAPCIC22

Preferred Technical and Professional Expertise
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About Business Unit
The IBM Client Innovation Centre (CIC) is an innovative and exciting part of IBM, working as IBM Global Business Services’ technical delivery partner. We continually innovate for our customers, employees and shareholders. Our Technical Skills range from Application Development (Java, Front End, Full Stack, DevOps), Testing Services, Technical Support through to Microsoft. In addition to our technical expertise we can cover Delivery through Project Managers & Project Analysts, Business or Data Analysts.

Your Life @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBM
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement
IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.