Support Engineer (m/f/d)

Farkas Kiss Endre legjobb állása Tricentis

Bewerbung fur Full Stack Web Developer

Levél szövege

Lieber Tricentis!

Ich möchte mich bei Ihrem Unternehmen als Support Engineer (m/f/d) bewerben. 
Ich bin ein Fullstack-Entwickler, bei dem ich meine 10-jährige Erfahrung mit verschiedenen Technologien einsetzen kann.

Ich habe meinen Lebenslauf an diese E-Mail angehängt.

Wir freuen uns darauf, von Ihnen zu hören!


Endre Farkas Kiss "Sodika"
Java and PHP Fullstack Developer, Nudist, Vlogger

https://www.linkedin.com/in/farkas-kiss-63bb9210a
https://sodika.org

Álláshirdetés szövege

Our Support Engineers provide information, advice and technical support to a variety of clients, both professional and amateur, about problems with software application. They are highly trained within their specialist areas, and must be able to communicate technical information, clearly and concisely, to a wide range of internal and external clients.
Responsibilities:
Proactively manage high level, complex client service issues, researching and resolving issues quickly and efficiently
Create technical documentation to serve as a knowledge base for handling support issues
Ensure inquiries are responded to within established timeframes and support service levels are achieved
Collaborate closely with development and service teams as well as key account management.
Shape the future of the product by reporting bugs and feature requests;
Customer-centric attitude with the ability to make sound decisions based on customer needs and product knowledge
Qualifications:
Must have:
2 or more years' experience in technical support/Test analyst/QA or in a customer-facing role
Bachelor or Master of Science in Computer Science/Engineering or relevant experience
Experience with enterprise software applications
Knowledge of databases like MSSQL, DB2, Oracle, Postgres and MySQL
Basic understanding of software testing concepts
Excellent written, verbal, and listening skills to convey complex technical issues to appropriate audiences correctly for action or education
Customer-centric attitude with the ability to make sound decisions based on customer needs and product knowledge
Desirable:
German Language skills
Experience in SAP products.
1-year experience with Tricentis Tosca
Tricentis Certification: Automation Specialist 1, Automation Specialist 2, Automation Engineer 1
Development skills in C# or Java
Experience in traditional test automation/management tools (Micro Focus QTP/QC/ALM and/or IBM FT and/or Test Complete and/or Selenium, etc.)
Experience on any leading cloud platform (AWS/Azure/Google Cloud).
Experience in the planning, development, and maintenance of automation frameworks
Experience in software testing across the full Software Development Life Cycle (SDLC)
Tricentis Core Values:
Knowing what we need to achieve and how to achieve it is important. Tricentis core values define our ways of working and the behaviours we model that create an enjoyable and successful Tricentis life.
Demonstrate Self-Awareness: Own your strengths and limitations.
Finish What We Start: Do what we say we are going to do.
Move Fast: Create momentum and efficiency.
Run Towards Change: Challenge the status quo.
Serve Our Customers & Communities: Create a positive experience with each interaction.
Solve Problems Together: We win or lose as one team.
Think Big & Believe: Set extraordinary goals and believe you can achieve them.
We offer:
Market conform salary + success-oriented bonus
Hybrid approach to working from home
Favorable working atmosphere in a rapidly expanding company
Personal and professional development
Variety of career opportunities and a wide range of tasks
Permanent, full-time employment
This is a rare and highly sought-after opportunity to be part of a highly talented technical support team within Tricentis. If you are interested in the opportunity to become a member of Tricentis where your ideas count, apply now for immediate consideration.
#LI-SS2